Rockledge, FL (June 25, 2010) — For the third year in a row, Health First Health Plans’ (HFHP) Call Center has been recognized by J.D. Power and Associates for providing “An Outstanding Customer Service Experience.”

The certification means HFHP successfully completed an audit and exceeded a national benchmark for satisfaction on a survey of their customers. Customers evaluated HFHP’s performance in these factors: courtesy; knowledge; concern for the customer; usefulness of the information provided; convenience of operating hours; ease of reaching a representative; and timely resolution.

Only those call centers that score in the top 20 percent according to a national benchmark are eligible to become certified by J.D. Power and Associates. HFHP is one of a select group of healthcare organizations in the country to achieve this certification.

“We enjoy helping our members every day, whether they call us on the phone or visit us in person. It’s very rewarding to know our customers are happy with the service we’re providing,” said Mark Francen, Director of Customer Experience for HFHP.

“We’re always striving to achieve the highest levels of quality so our members can be confident they’re receiving the best value for their dollar. Since J.D. Power and Associates measures customer satisfaction around the world, we’re especially proud of this certification,” added Margaret Haney, President/CEO of HFHP.

Centrally located at 6450 US 1 in the Suntree area, HFHP’s Customer Service representatives are available to meet with members in person Monday through Friday from 8 am to 5 pm, and by phone at 321.434.5665 from 8 am to 8 pm, 7 days a week.

HFHP has served residents of Brevard County and part of Sebastian in Indian River County since 1996.  HFHP was founded as part of Health First, a not-for-profit family of healthcare services that also includes Cape Canaveral Hospital, Holmes Regional Medical Center, Palm Bay Hospital, Health First Physicians.  For more information, visit www.HealthFirstHealthPlans.org or call 321.434.5665.

For J.D. Power and Associates 2010 Certified Call Center Program(SM) information, visit www.jdpower.com.